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GM.tv, MoneySavingExpert.com Breached Ad Rules With Web Links

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Ofcom has ruled a tie-up between ITV’s GMTV With Lorraine show and consumer advocate Martin Lewis promoted Lewis’ own MoneySavingExpert.com site in breach of rule 10.3 of its Broadcasting Code.

The regulator had heard a complaint from a viewer about a segment in the show, Deals Of The Week, in which Lewis gave viewers tips on consumer deals, including gym memberships and restaurant bookings.


Lewis had said on camera that vouchers for the deals were available “all on GM.TV”. But Ofcom says viewers, to get full details, had to click through to Lewis’ own MoneySavingExpert.com, which has become amongst the UK’s most popular pro-consumer sites and forums…

The viewer had claimed MoneySavingExpert.com is a “sales business” and therefore stood to gain from the hyperlinks which followed the on-air references.

According to Ofcom’s adjudication…

“GMTV believed that to suggest the ‘thrust’ of the item was to direct viewers to gm.tv and ultimately moneysavingexpert.com was inaccurate and disingenuous ... GMTV also expressed concern that, should a web reference of the sort at issue be judged to amount to a breach of the Code, this would eliminate a source of information which GMTV believes is of great value to, and greatly valued by, its viewers.

“GMTV believed that the logical conclusion of such a finding of a breach of Rule 10.3 in this case would appear to prevent GMTV listing stockists or providers of goods or services online.”

GMTV had also countered that MoneySavingExpert.com is only a sales business insofar as it takes banner ads: “GMTV submitted that if it was the case that this website required a subscription, there would be no link or reference to it on gm.tv.”

Ofcom accepted that GMTV was editorially justified to give information about reviewed products on its own website, but…

“The GMTV website did not provide viewers with direct access to the vouchers. Instead viewers who accessed the programme website to obtain the vouchers in fact had to follow a further weblink to a third party website - the guest’s own business, moneysavingexpert.com - to find the necessary links to access the vouchers.”

Ofcom said that, whilst MoneySavingExpert.com does not sell subscriptions, it is a commercial business and according to the site itself: “The income comes from links that generate revenue when clicked.” It concluded: “The programme was effectively promoting his business.” No sanction was imposed.

Mar 22, 2010 8:17 AM ET

Martin Lewis

Posted In: Advertising, Legal, Regulatory, Ofcom

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  • Brook Uzkan

    If broadcasting wants to hold politicians to account in the forthcoming election, it has to first make sure its own business has an editorial function that is independent of sales. Ofcom has done it a favour pointing out that Lewis makes money as a middleman selling the products and services he reviews. What’s the difference between that and an MP who is a lobbyist?

  • bamoijg

    This is a fascinating moment in British social history. Not only does this ruling reflect the extent of the corruption of journalism that has been enabled by the Web but it reflects a breakdown in the credibility of broadcasting as an independent, trustworthy medium.

    Or is it only me who can imagine the uproar, and see the irony here,  if a grubby marketing man was allowed to promote his website on prime time television for free?

    Well done Ofcom.

  • sally taylor

    Hardly surprising given Ofcom warned Lewis about promoting his business on air when he presented It Pays To Watch. This time it’s ruled in breach. Next time it’ll be a big fat fine.

    Ofcom on It Pays To Watch: Broadcast Bulletin Issue number 139 - 03/08/09

    The case highlights the potential issues that can arise when a reporter reviewing products and services has a relationship with those products or services (in this case the presenter, who was also a director of the production company, was the owner of the service reviewed). In Ofcom’s view, audiences have a high expectation of the editorial integrity of consumer advice programmes, and therefore we advise all broadcasters to exercise extreme caution when commissioning and complying such programmes to ensure editorial integrity is not undermined.

  • no comments? Obviously, you people don’t understand the article.

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